ProdPRO
Website: https://prodpro.com.au
Effective Date: [Insert Date]
ProdPRO (“ProdPRO”, “we”, “us”, “our”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:
Visit our website (prodpro.com.au)
Request information or book a demonstration
Use our software platform
Enter into agreements with us
Communicate with us
Subscribe to updates or marketing communications
By using our website or services, you agree to the terms of this Privacy Policy.
ProdPRO provides cloud-based manufacturing, production management, CRM, dealer portal, purchasing, tracking, and warranty management software solutions tailored to caravan manufacturers and related industries.
Software Ownership Notice
All ProdPRO software, systems, dashboards, workflows, modules, databases, architecture, source code, and proprietary processes are and remain the sole and exclusive intellectual property of ProdPRO, unless expressly agreed otherwise in writing.
Access to or use of the platform does not transfer ownership or intellectual property rights to any user, client or third party.
We may collect the following types of personal information:
Full name
Company name
Job title
ABN (if applicable)
Email address
Phone number
Business address
Login credentials
User activity logs
IP address
Device information
Access timestamps
Clients using ProdPRO may input operational data into the platform, including:
Customer names and contact details
Dealer information
Production schedules
Order details
Warranty claims
Supplier information
In relation to such data, ProdPRO acts as a service provider or data processor. The client remains responsible for ensuring it has lawful authority to upload and manage such data.
Cookies
Browser type
Pages visited
Referral sources
Analytics data (e.g., Google Analytics)
Marketing tracking pixels
We collect personal information:
Directly from you (forms, demo bookings, contracts)
When you use our platform
Through cookies and analytics tools
Through integrations with authorised third-party systems
Through communications (email, phone, SMS)
We collect and use personal information to:
Provide and operate our software services
Manage accounts and subscriptions
Provide technical support
Improve system performance and functionality
Process invoices and payments
Send service updates and notifications
Conduct marketing and business development
Comply with legal obligations
We will not use personal information for purposes unrelated to our services without your consent, unless required or permitted by law.
By submitting your details through our website, booking a demonstration, requesting information, creating an account, entering into an agreement, or otherwise engaging with ProdPRO, you consent to receiving communications from us via:
SMS
Telephone calls
Direct mail
In-platform notifications
Other electronic messaging platforms
These communications may include:
Account-related notifications
Service updates and system alerts
Security notifications
Product updates and feature releases
Industry insights and educational content
Event invitations
Promotional offers and marketing communications
Where required by law, we will only send marketing communications with your consent or where otherwise permitted under applicable legislation.
You may opt out of marketing communications at any time by:
Clicking the unsubscribe link in any email
Replying “STOP” to SMS (where applicable)
Contacting us directly
Opting out of marketing communications does not affect our ability to send essential service or account-related communications.
We comply with the Spam Act 2003 (Cth) and applicable telecommunications laws.
We may disclose personal information to:
Cloud hosting providers
IT service providers
CRM and email service providers
Payment processors
Professional advisers (legal, accounting)
Regulatory authorities where required by law
We do not sell personal information to third parties.
Some of our service providers may store or process data outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure it is protected in accordance with Australian privacy law.
We implement reasonable technical and organisational security measures, including:
Secure hosting environments
Encrypted connections (SSL/TLS)
Role-based access controls
Password protection
Activity logging
Regular software updates
However, no internet transmission is completely secure. We cannot guarantee absolute security.
We retain personal information only for as long as necessary to:
Provide services
Meet legal and accounting obligations
Resolve disputes
Enforce agreements
Client operational data remains accessible while the client maintains an active subscription unless otherwise agreed in writing.
You may request access to personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading.
Requests can be made using the contact details below.
If you believe we have breached the Australian Privacy Principles, please contact us first so we can attempt to resolve the issue.
If unresolved, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
https://www.oaic.gov.au
Our website may use cookies and similar technologies to:
Improve user experience
Analyse traffic
Measure marketing performance
You may disable cookies through your browser settings, although this may affect website functionality.
Our website or platform may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
We may update this Privacy Policy from time to time.
The latest version will always be published on our website.
ProdPRO
Website: https://prodpro.com.au
Email: info@prodpro.com.au
Phone: +61 3 9081 6680
